Comments and mentions
Keep questions and decisions beside the record they belong to.
Discuss work in its own context
Discussion is available on projects, purchase orders, payments, IPCs, change orders, RFIs, punch items, inspections, deliveries, documents and daily progress reports. Open the record and find Discussion or Comments; the project has a Discussion tab. You need access to the parent module. This discussion is for the internal team, not client or vendor portal conversations.
Write a specific comment: “Please confirm whether the 20 bags on delivery DN-014 belong to the ground-floor slab.” Include enough detail to act on it. A comment does not change the record’s status or approve a payment; use the formal action for that.
Ask the right colleague to look
Type @ and choose a colleague from the suggestions. Only eligible active workspace members who can view the relevant kind of record can be resolved as mentions. Send the comment to create an in-app notification for that person; mentioning yourself does not notify you. Clicking the notification opens the related record and Comments area.
Mentions do not send email and do not grant access. If someone is missing from suggestions, check their membership and permissions with an administrator. Typing a name as ordinary text is not the same as selecting an @mention.
Reply and correct without losing context
Replies have one level: reply to the original comment rather than building a deep thread. You can edit your own comment within 15 minutes. After that, add a correction as a new comment so the sequence remains clear. Authors and permitted moderators can remove comments; a “comment removed” placeholder keeps existing replies in context. You cannot reply to a removed comment.
The current composer is for text and mentions. Use the record’s supported attachment controls for files rather than assuming every comment can accept an upload.