Support Tickets
Raise a support ticket for a bug, billing question, feature request, or how-to question, and track its status until it's resolved.
Use this when: Something is broken, you have a billing question, or you want to ask the TaameerPro team directly instead of guessing.
When the FAQ does not answer your question, raise a support ticket. Each ticket is triaged by the TaameerPro team, keeps a full message thread with attachments, and shows its status from open to closed so you always know where things stand.
Raising a Ticket
- 1
Choose a category
Bug, billing, feature request, account, how-to, or other, this helps route your ticket to the right person.
- 2
Set a priority
Low, normal, high, or urgent, reserve urgent for something blocking your whole team.
- 3
Describe the issue
Add a clear subject and description, and attach screenshots or files if they help explain it.
Ticket Status
A ticket moves from open to in progress once the team picks it up, may wait on your reply, and is resolved and then closed once confirmed.
Keeping Your Ticket Moving
Reply promptly when a ticket is waiting on you, it stays paused until you do.
Keep one issue per ticket, it is easier to track and resolve.
Check the FAQ and Troubleshooting guide first, many answers are instant there.